Insufficient space on the temporary drive or in the output
Both MS Word and DocToHtml need some free space in the
folder for storing temporary files, referred to as the %temp%
environment variable. They also need some free space in the output
folder. If MS Word starts with some error messages, or
DocToHtml fails to work, make sure that you have enough free space
both in the temporary folder and in the output folder.
Request to access the Internet while performing the
Normally, DocToHtml does not need to go online during the
conversion. But if the document being converting contains any
linked pictures (that is, images not embedded into the document
data stream stored on the disk, but only presented as links to some
URLs; for instance, http://www.example.com/pic.png), MS Word
will try to establish connection to the image’s source when
DocToHtml requests the image data from MS Word. If you have a
firewall installed, it may display a warning when detecting such a
request. If you want all linked images to be properly converted,
allow the MS Word process controlled by DocToHtml to access
the Internet. This is not a DocToHtml requirement, but just a way
how MS Word works.
URLs with non-ASCII characters
Some browsers, particularly certain versions of Internet
Explorer, may have poor support for escape sequences in hyperlinks
and for the SRC attribute of the images (URLs). That’s why you
might be unable to open hyperlinks or load images whose URLs
contain non-ASCII characters in the output HTML document. When
unsure, please use Firefox to check for such hyperlinks and
DocToHtml menu items disappear from the MS Word menu
First try the steps described in the Installation Issues help topic.
Sometimes it doesn’t solve the issue, and the menu items related to
the DocToHtml Add-In continue to disappear from MS Word
toolbars. You may even have resorted to disabling and then
re-enabling the DocToHtml Add-In via the
COM Add-Ins setup dialog just to bring those menu
items back. Instead, try deleting your “normal.dot” MS Word
template. This solution was suggested by one of our users; after it
had been implemented, DocToHtml menu items worked fine on his PC.
We recommend making a backup copy of your “normal.dot” template
before deleting it, in case you want to restore your settings
later. Please note that if you delete your “normal.dot” file, you
will lose any MS Word custom settings stored in that file. So
if you apply the “normal.dot”-deletion fix, you may have to
re-customize MS Word.
MS Word does not open some documents
Sometimes you may see a dialog like this:
In this case, you need to enable opening of this file type in
MS Word by altering certain values in the system registry. For
more information, please read the article http://support.microsoft.com/kb/922849, or use the
Support Website’s built-in search.