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Using DocToHtml
Getting Started
Conversion Options Dialog
Output Filenames
Template Data Editor
Meta Tags
Font Attr
Paragraph Attr
List Attr
Table Attr
Text Boxes
Body & Footer
Footnotes & Endnotes Options
HTML Template
XML & Charset & PG
Search & Replace
Progress Form
Batch Converter
Main Window
Settings Dialog
Command Line Support
Search & Replace Dialog
Installation Issues
Uninstallation Issues
Crash Recovery
Support for 64-Bit MS Word
Common Issues
Deep Troubleshooting
Registration Benefits
How to Buy
Support & Feedback
How to Speed up the Conversion
Unsupported Formatting
License Agreement
Privacy Policy
Change Log
Other Products

Common Issues

Insufficient space on the temporary drive or in the output folder

Both MS Word and DocToHtml need some free space in the folder for storing temporary files, referred to as the %temp% environment variable. They also need some free space in the output folder. If MS Word starts with some error messages, or DocToHtml fails to work, make sure that you have enough free space both in the temporary folder and in the output folder.

Request to access the Internet while performing the conversion

Normally, DocToHtml does not need to go online during the conversion. But if the document being converting contains any linked pictures (that is, images not embedded into the document data stream stored on the disk, but only presented as links to some URLs; for instance, http://www.example.com/pic.png), MS Word will try to establish connection to the image’s source when DocToHtml requests the image data from MS Word. If you have a firewall installed, it may display a warning when detecting such a request. If you want all linked images to be properly converted, allow the MS Word process controlled by DocToHtml to access the Internet. This is not a DocToHtml requirement, but just a way how MS Word works.

URLs with non-ASCII characters

Some browsers, particularly certain versions of Internet Explorer, may have poor support for escape sequences in hyperlinks and for the SRC attribute of the images (URLs). That’s why you might be unable to open hyperlinks or load images whose URLs contain non-ASCII characters in the output HTML document. When unsure, please use Firefox to check for such hyperlinks and images.

DocToHtml menu items disappear from the MS Word menu

First try the steps described in the Installation Issues help topic. Sometimes it doesn’t solve the issue, and the menu items related to the DocToHtml Add-In continue to disappear from MS Word toolbars. You may even have resorted to disabling and then re-enabling the DocToHtml Add-In via the COM Add-Ins setup dialog just to bring those menu items back. Instead, try deleting your “normal.dot” MS Word template. This solution was suggested by one of our users; after it had been implemented, DocToHtml menu items worked fine on his PC. We recommend making a backup copy of your “normal.dot” template before deleting it, in case you want to restore your settings later. Please note that if you delete your “normal.dot” file, you will lose any MS Word custom settings stored in that file. So if you apply the “normal.dot”-deletion fix, you may have to re-customize MS Word.

MS Word does not open some documents

Sometimes you may see a dialog like this:

Blocked file types

In this case, you need to enable opening of this file type in MS Word by altering certain values in the system registry. For more information, please read the article http://support.microsoft.com/kb/922849, or use the Microsoft Support Website’s built-in search.