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Introduction
Using DocToHtml
Getting Started
Conversion Options Dialog
General
Output Filenames
Template Data Editor
Images
Meta Tags
CSS
Advanced
JavaScript
HTML Code
Font Attr
Paragraph Attr
List Attr
Table Attr
Text Boxes
Body & Footer
Footnotes & Endnotes Options
HTML Template
XML & Charset & PG
Browsers
Search & Replace
Batch
Filemasks
Progress Form
Batch Converter
Main Window
Settings Dialog
General
Memory
Timeouts
Command Line Support
Search & Replace Dialog
Installation Issues
Uninstallation Issues
Crash Recovery
Support for 64-Bit MS Word
Troubleshooting
Common Issues
Deep Troubleshooting
Registration Benefits
How to Buy
Support & Feedback
FAQ
How to Speed up the Conversion
Unsupported Formatting
License Agreement
Privacy Policy
Change Log
Credits
Other Products

Deep Troubleshooting

Do not use this mode if you are not explicitly asked to do it. Normally, the regular bug report is good enough for us to understand and fix an issue.

Sometimes additional information may be helpful to reproduce and fix the software problem. DocToHtml has a special feature for tracing the execution of the program. To access this feature, open the Debug Log Settings dialog and modify some vales there. To open the dialog, use the Ctrl+Alt+D or Ctrl+Alt+L keyboard shortcut in the Conversion Options or Program Settings dialog. Alternatively, if these key combinations are already reserved by another program that has registered the respective global hotkeys, use the parameter /showdebugmenu=true in the command line, and the Show debug log options menu item will appear under the Help submenu.

Debug Log Settings Dialog

The “Enable OutputDebugString function” option lets you forward each debug message to the standard Windows API function. The preferred way to handle the output is using Microsoft’s free program DebugView (originally created by Mark Russinovich from Sysinternals). Set the Filter at “DocToHtml*” and save the output. Finally, e-mail the saved output to us.

The “Write debug log to file” option enables an alternative approach: write debug messages into a plain-text file. In this case, no third-party tools are needed. There are two separate logs: one for DocToHtml.exe (batch converter), and another for DocToHtml.dll (MS Word COM Add-In). When the logs are ready, click “View...” and attach them to your e-mail with the bug report. Please note that doctohtml.dll is internally used even with a 64-bit edition of MS Word; in that case, the DLL is indirectly hosted by the dllhost.exe process.

The program will not remember the debug log settings. That is, the next time you launch DocToHtml, you’ll have to set them again (if needed). This behavior was implemented to prevent any performance issues if a user forgets to reset the debug log settings.